Support
Technical support for your integration
Use this channel for API issues, webhook delivery problems, onboarding questions, and account access support.
Troubleshooting pages
Start from the technical page that matches the issue
Create verification
Start here for request-shape, idempotency, and signed-upload-target issues.
Upload completion
Use this page for 409 conflict cases, object-size mismatches, or uploads that never move into processing.
Webhook troubleshooting
Review signature validation, retry behavior, replay, and dead-letter handling here.
Result retrieval
Use this page to interpret status, reason_code, processing_result, and extraction_result correctly.